Terms of service

This document is a draft structure for B2B engagements covering custom software development, automation and backup tooling. It must be completed, adapted and validated before any contractual use.

1. Purpose

These terms of service govern custom software development, automation, integration and maintenance services provided by the sole trader operating SOLODOVNIKOVA.AGENCY ("the provider").

2. Scope

These terms apply to any service ordered by a business client, unless special conditions are agreed in writing in the quote or contract.

3. Quotes

Every engagement is covered by a written quote detailing the scope, indicative timeline and price. The quote is valid for the period stated on it.

4. Orders

An order is considered confirmed once the client accepts the quote in writing, where applicable together with a deposit.

5. Scope of work

The functional scope is defined in the quote or scoping document. Any request outside this scope is handled through an amendment.

6. Client obligations

The client agrees to provide, within a reasonable time, the information, access, content and approvals needed for the project to proceed.

7. Timelines

Stated timelines are estimates and depend on the availability of information and approvals from the client. Any delay caused by the client may shift the schedule.

8. Delivery

Delivery takes place according to the terms defined in the quote (code handover, deployment, documentation).

9. Acceptance

The client has a period defined in the quote to check that the delivery conforms and to report any issue. If no feedback is given within this period, the delivery is considered accepted.

10. Changes

Any change to the initial scope requires an additional quote before it is carried out.

11. Prices

Prices are shown in euros, excluding tax. The VAT treatment must be adapted to the tax regime that actually applies.

12. Invoicing

Invoicing follows the schedule set out in the quote (e.g. deposit, interim invoices, balance).

13. Payment

The applicable payment term is: [PAYMENT TERM TO BE DEFINED].

14. Late payment

In the event of late payment, the following may apply: [LATE-PAYMENT RATES OR PENALTIES TO BE VALIDATED].

15. Intellectual property

Unless otherwise stated in the quote or contract, the provider retains rights to reusable elements (methods, internal components, generic tools) developed outside the scope of the client's project.

16. Licence

[LICENSING OR TRANSFER TERMS TO BE DEFINED IN THE QUOTE]

17. Source code

The provision of source code, any transfer of rights, and its use by the client are defined in the quote and contract for each project.

18. Data and access provided by the client

The client remains responsible for any data, accounts and access provided to the provider for the project. The provider agrees to use them solely for the purposes of the engagement.

19. Confidentiality

Each party agrees to keep information exchanged during the project confidential and not to disclose it to third parties without prior agreement.

20. Maintenance

Any maintenance after delivery is offered as a separate service, unless explicitly included in the initial quote.

21. Third-party services

Costs related to third-party services (hosting, software licences, paid APIs, domain names, etc.) remain the client's responsibility, unless stated otherwise in the quote.

22. Hosting

Unless otherwise agreed, the provider does not provide ongoing hosting for delivered applications. Hosting arrangements are defined with the client.

23. Backups

Backup tools delivered rely on infrastructure chosen by the client. SOLODOVNIKOVA.AGENCY does not host client backups and does not guarantee data restoration, which depends on the client's configuration and infrastructure.

24. Liability

The provider's liability is limited as follows: [LIABILITY CAP TO BE DEFINED]. The provider cannot be held liable for indirect damages.

25. Force majeure

Neither party can be held liable for a failure due to an event of force majeure as recognised under French case law.

26. Termination

Terms for early termination (notice period, compensation for work already carried out) are defined in the contract for each project.

27. Governing law

These terms are governed by French law.

28. Disputes

In the event of a dispute, an amicable solution will be sought first. Failing that, the competent court will be: [COMPETENT COURT TO BE VALIDATED].